Reference

How pausempire Handles Your Personal Information

Your account data, wallet details and browsing activity are handled with clear rules on what we collect, why we collect it and how long we keep it.

Account data protectedWallet info handled securelyYour rights, clearly statedDANA, OVO, GoPay coveredContact us to request changes
pausempire How pausempire Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy email. We aim to acknowledge your request and begin processing within the period our policy states.
Live Chat Account Help Open the live chat from your account dashboard to raise a privacy concern directly. Our support team can log your request and escalate it to the data team on your behalf.
In-Account Support Form Use the support form inside your pausempire account to submit a written privacy query. Attach your account email and the specific data point you are asking about for faster handling.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

pausempire applies structured data handling across account registration, wallet transactions and session activity. Below are the four areas where your data is most directly affected and how we approach each one.

Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time without losing account access.
Account Security Practices Account access is protected by password authentication and, where enabled, OTP verification sent to your registered number. We do not share your login credentials with any third party under any circumstance.
Data Retention and Deletion We retain your account data for as long as your account is active and for the period required by applicable regulations after closure. Once that period passes, personal records are deleted or anonymised.
Your Rights and How to Use Them You have the right to access your stored data, correct inaccuracies and request deletion where law permits. Submit a request through live chat or our support form and we will respond within the stated timeframe.

Common Questions About Your Privacy on pausempire

These are the questions we hear most from members in Indonesia about how their data is handled, stored and accessed on pausempire.

We collect your name, email, device details and payment references — including those linked to DANA, OVO or GoPay transactions. We do not collect your e-wallet PIN or full financial credentials.

We share data only with payment processors needed to complete your transaction and with service providers who support platform operations. All sharing is governed by data protection requirements equivalent to our own.

Your data is kept for as long as your account is active and for any period required by applicable local regulations after account closure. After that window, records are deleted or fully anonymised.

Yes. Contact us through live chat or the in-account support form with your registered email. We will confirm receipt and provide your data summary within the timeframe set out in this policy.

Submit a written request via the support form or privacy email, naming the specific data you want changed or removed. Our data team reviews each request individually and responds with the outcome.

Yes. Payment references from DANA, OVO and GoPay transactions are covered under this policy. We hold only the confirmation data needed to verify your deposit or withdrawal — not your wallet login details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.