Reference

Two Factor Setup for Your pausempire Account

Two factor authentication adds a second layer of verification to your login — so even if your password is ever compromised, your account stays protected.

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pausempire Two Factor Setup for Your pausempire Account
HELP DURING SETUP

Support Paths for Two Factor Issues

Running into trouble mid-setup happens — a QR code that won't scan, an OTP that hasn't arrived, or an authenticator app that needs re-linking. Our support team handles these cases directly. Reach out through any of the channels below and we will walk you through the fix, step by step.

Team online

Live Chat Support

Start a live chat from any page on pausempire. Describe your two factor issue and our team will guide you through re-linking your authenticator or resending your OTP code.

Email Account Help

Email us with your registered account details and describe the two factor step where you got stuck. We reply with account-specific instructions, not a generic script.

Mobile Account Settings

Open pausempire on your Android or iOS device, go to Account Settings then Security to manage your two factor preferences, disable a lost device, or re-run the setup flow.

WHY THIS MATTERS

How We Keep Your Account Secure

Two factor authentication is one of several account-care layers we maintain. Each layer is designed to make unauthorised access significantly harder — even if a password is reused or phished. Here is what sits behind the setup you are enabling.

Time-Limited OTP Codes

Every one-time code generated during two factor login expires within a short window. A code used or expired cannot be reused, blocking replay attacks on your account.

Device Session Tracking

We log device and session data on each verified login. If a login attempt comes from an unrecognised device, the second factor is always required — no exceptions.

Authenticator App Compatibility

We support standard TOTP-based authenticator apps including Google Authenticator and Microsoft Authenticator. These generate codes locally on your device without needing a network signal.

Account Recovery Path

If you lose access to your authenticator or phone number, our account recovery process verifies your identity through your registered email and KYC details before restoring two factor access.

pausempire How Two Factor Authentication Works Here

How Two Factor Authentication Works Here

When you enable two factor setup on pausempire, every new login triggers a one-time code sent to your registered mobile number or generated by an authenticator app like Google Authenticator. Head to Account Settings, select Security, then activate Two Factor Authentication. You will be asked to scan a QR code or confirm your mobile number. Once active, entering your password alone is

not enough — the second code must match before access is granted. This applies to all login attempts, including from new devices in Jakarta or anywhere else in Indonesia where access is permitted under local law.

Two Factor Setup Terms You Should Know

Some of the language around two factor authentication can feel technical. These plain-language definitions cover the terms that come up most often during setup and account management on pausempire.

What is TOTP?

TOTP stands for Time-based One-Time Password. It is a six-digit code generated by an authenticator app every 30 seconds, used as the second verification step during login.

What is an OTP?

OTP means One-Time Password — a short code sent by SMS or email that is valid for a single login attempt only. Once used or expired, it cannot be submitted again.

What is a QR code in 2FA setup?

During setup, a QR code links your account to an authenticator app. Scanning it once stores the account key inside the app so it can generate codes without an internet connection.

What does KYC mean here?

KYC stands for Know Your Customer — the identity verification step we use to confirm your account details, required when recovering two factor access after losing your registered device.

What is a backup code?

A backup code is a single-use recovery string provided during two factor setup. Store it somewhere safe offline — it lets you regain account access if your authenticator app is unavailable.

What is a trusted device?

A trusted device is one you have previously verified with two factor authentication. Subsequent logins from that device may still request the second factor depending on your session settings.

Frequently Asked About Two Factor Setup

These are the questions we see most often from accounts setting up or managing two factor authentication on pausempire. If your question is not here, live chat is the quickest route to a direct answer.

Log in, go to Account Settings, then select the Security tab. Choose Enable Two Factor Authentication, scan the QR code with your authenticator app or confirm your mobile number, then enter the code shown to complete activation.

First confirm your registered mobile number is correct under Account Settings. Check that your number is not blocking messages from short-code senders, then request a new code. If the issue persists, contact live chat for a manual resend.

Yes. During two factor setup, select the authenticator app option and scan the QR code shown. Google Authenticator and Microsoft Authenticator both work. The app then generates codes locally without needing a data connection.

Use a backup code from your original setup to access your account. If you did not save backup codes, contact support with your registered email and KYC verification details and we will guide you through the account recovery process.

Two factor authentication secures your login, not individual transactions. Wallet withdrawals via DANA, OVO or GoPay go through their own verification steps. Having two factor active simply means only you can reach the withdrawal screen in the first place.

Go to Account Settings, select Security, then choose Disable Two Factor Authentication. You will be asked to verify with your current second factor before it is turned off, after which you can run the setup process again fresh.
Reference

Two Factor Setup

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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